Raise your Heart, not your Voice .

Navigating conflict online in your job is not easy. If you decide to text with the person you are in conflict with, find a private time and place to speak by phone. Be sure not to involve others in the conflict. Practice what you plan to say so you are calm and confident. Your goal is to speak your truth, take responsibility for your part, and treat others with dignity. This is no easy task, but an important skill to practice over time.